After downloading, check in your Downloads folder. Resource – Choose the right doctor for the job Use of the Doctor is not mandatory though it does automate some of the "fix it" options if your printer is having problems. If there are two printers in Devices and Printers, Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “ (Copy 1)” version of the driver in Devices and Printers. In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”) Right-Click on the printer name > Printer Properties > Tab General > Open Control Panel > icon view > Devices and Printers If you want / need to rename the “Copy 1” printer: Try sending your job to the “Copy 1” named printer. NOTE: The name change may take a bit of time (a few minutes), else Restart the computer and log in.Ģ. ![]() ![]() HP Support Assistant is used to check / possibly update / provide tools for your computer.
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